Self Storage Bayswater Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Bayswater provides self storage and related services, including storage space, ancillary services and optional support for customers using removal companies. By making a booking, using our facilities or accessing any of our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who books or uses storage or associated services.
Facility means the storage premises operated by Self Storage Bayswater.
Unit means any storage room, container or space allocated to you at the Facility.
Services means the provision of storage space and any related services such as acceptance of goods, access support for removal companies, use of trolleys or loading areas, and any other services we agree to provide.
Agreement means the contract between Self Storage Bayswater and the Customer incorporating these Terms and Conditions and any written booking confirmation or storage licence.
2. Scope of Services
2.1 We provide storage space on a self-service basis. You are responsible for loading, unloading, arranging and securing your goods in the Unit unless we have expressly agreed to provide additional services.
2.2 We may, at our discretion, provide reasonable access and coordination for your chosen removal company, including use of loading bays and access routes, subject to these Terms and Conditions.
2.3 We do not provide packing, removal or transport services unless specifically agreed in writing as a separate service.
2.4 You acknowledge that the storage we provide is not a tenancy of land and does not create exclusive possession of any part of the Facility. It is a licence to use the allocated Unit on the terms set out in this Agreement.
3. Booking Process
3.1 Bookings may be made online, in person or through another method that we make available from time to time.
3.2 When you request a booking, you will be provided with details of available Unit sizes, indicative capacities and applicable charges. It is your responsibility to choose a Unit size suitable for your needs and for any removal company you instruct to work with that size.
3.3 A booking is only confirmed when we have accepted your request and provided you with a confirmation. We may refuse any booking request at our discretion.
3.4 We may require you to provide proof of identity and address, and any other information we reasonably request, before we grant access to the Facility or Unit.
3.5 By making a booking, you confirm that you are at least 18 years of age and have the legal capacity and authority to enter into this Agreement.
4. Term and Access
4.1 Storage is provided on a periodic basis, typically weekly or monthly, as specified in your booking confirmation or storage licence.
4.2 The Agreement starts on the agreed start date and continues until terminated by either party in accordance with these Terms and Conditions.
4.3 Access hours will be notified to you and may be subject to change from time to time for safety, security or operational reasons. We will provide reasonable notice of changes where practicable.
4.4 We may temporarily restrict access to the Facility or Unit in the event of an emergency, maintenance, repairs, security concerns or circumstances beyond our reasonable control.
5. Payments and Charges
5.1 You agree to pay all charges for storage and Services as set out in your booking confirmation, storage licence or our current tariff, together with any applicable taxes.
5.2 Charges are payable in advance for each billing period. We may require a deposit or initial payment before granting access to the Unit.
5.3 Payments must be made using the methods we accept from time to time. You are responsible for ensuring that recurring payments are authorised and that your payment details are kept up to date.
5.4 If any amount is not paid by the due date, we may charge interest on the overdue sum at a reasonable rate and apply administrative fees for late or failed payments.
5.5 If payment remains outstanding, we may suspend access to the Unit and Facility until all sums due are paid. Continued non-payment may result in us exercising a lien over the goods stored and, after giving appropriate notice, selling or disposing of them to recover outstanding charges and reasonable costs.
5.6 You are responsible for any charges incurred or damage caused by your removal company or any other third party you authorise to access the Facility on your behalf.
6. Cancellations and Amendments
6.1 You may cancel your booking before the start date subject to any cancellation period and charges specified at the time of booking.
6.2 If you cancel close to the start date, we may retain all or part of any initial payment or deposit as a cancellation fee, to reflect our administrative costs and loss of opportunity to re-let the Unit.
6.3 You may request to change your start date, Unit size or duration of storage. Any changes are subject to availability and our agreement, and may result in different charges.
6.4 After the start date, you may terminate the Agreement by giving us the minimum notice specified in your storage licence or our standard terms. You remain liable for charges up to the end of the notice period.
6.5 We may terminate the Agreement or refuse renewal by giving you the minimum notice period specified in your storage licence, except where we are entitled to terminate immediately under clause 12 for breach or other serious reasons.
7. Use of the Unit and Facility
7.1 You must use the Unit solely for the storage of goods that you own or are otherwise lawfully entitled to store.
7.2 You must keep the Unit clean, tidy and in good condition and not cause damage to the Facility, equipment, access routes, loading bays or any part of the premises.
7.3 You must not use the Unit as a residence, office, business premises that receives visitors, or for any activities other than storage.
7.4 You must not store or bring onto the Facility any items that are prohibited by law or by these Terms and Conditions, including but not limited to: perishable goods, live animals, combustible or explosive materials, hazardous or toxic substances, illegal goods, firearms, ammunition or any items that could cause harm, nuisance or damage.
7.5 You must not carry out any repair, manufacturing, or any other work within the Unit that may create a fire, safety or environmental risk.
7.6 You must comply with all instructions, signage and policies that we notify to you regarding health and safety, security and proper use of the Facility.
8. Removal Companies and Third Parties
8.1 You may instruct a removal company or other third party to deliver goods to or collect goods from the Facility. Any such arrangement is solely between you and that third party.
8.2 You are responsible for ensuring that any removal company or third party acting on your behalf is aware of and complies with these Terms and Conditions and any site rules.
8.3 We may, at our discretion, assist with access coordination, sign-in procedures and use of loading bays for removal companies, but we are not liable for their actions or omissions.
8.4 You authorise us to allow your nominated removal company or third party to access the Facility and your Unit, subject to reasonable identification and verification processes.
9. Security and Access Control
9.1 We will take reasonable steps to maintain the security of the Facility, including the use of security measures appropriate to a self storage environment. However, we do not guarantee the security of the Facility, Unit or goods.
9.2 You are responsible for securing your Unit with an appropriate lock. You must not share access codes, keys or security devices with unauthorised persons.
9.3 If keys, codes or security devices are lost or compromised, you must notify us as soon as reasonably practicable so that we can take appropriate action.
9.4 We may access your Unit in limited circumstances, including but not limited to: emergencies, suspected breach of these Terms and Conditions, safety or security concerns, or as required by law or relevant authorities. Where reasonably practicable, we will notify you in advance or as soon as possible afterwards.
10. Insurance and Customer Responsibility
10.1 You are responsible for insuring your goods against all usual risks, including loss, theft and damage. We do not insure your goods unless we have expressly agreed to do so in writing as a separate service.
10.2 You remain responsible for the condition of your goods and for ensuring they are suitably packed and protected. You should take particular care in relation to fragile, valuable or sensitive items.
10.3 You must promptly report any damage to the Facility, or any incident which may give rise to a claim or safety concern, as soon as you become aware of it.
11. Liability
11.1 Our liability to you is limited as set out in this clause and elsewhere in these Terms and Conditions.
11.2 To the fullest extent permitted by law, we shall not be liable for any loss, theft or damage to goods stored at the Facility, whether caused by fire, flood, theft, unauthorised access, vermin, pests, deterioration, changes in temperature or humidity, or any other cause, unless such loss or damage is directly and solely caused by our negligence or breach of statutory duty.
11.3 In any case where we are found liable to you, our total liability shall be limited to the lower of: the actual value of the goods lost or damaged at the time of the incident, or a reasonable maximum limit specified in your storage licence or otherwise notified to you.
11.4 We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity or emotional distress.
11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
12. Customer Breach and Termination
12.1 If you breach any of these Terms and Conditions or your obligations under the Agreement, we may take such action as we consider reasonable, including restricting access, requiring you to rectify the breach, or terminating the Agreement.
12.2 We may terminate the Agreement immediately by written notice to you if you:
a. fail to pay any amount due within a reasonable period after the due date;
b. use the Unit or Facility in a way that is unsafe, unlawful or contrary to these Terms and Conditions;
c. become insolvent, bankrupt or are otherwise unable to pay your debts as they fall due; or
d. do anything which, in our reasonable opinion, may damage our reputation, the safety of others, or the operation of the Facility.
12.3 Upon termination, you must promptly remove all goods from the Unit and leave it clean and free of waste or debris. Charges will continue to apply until the Unit is empty and returned to us in an acceptable condition.
13. Waste and Environmental Regulations
13.1 You are responsible for removing all waste, packaging and unwanted items from the Unit and Facility. You must not leave waste in corridors, loading bays, car parks or any communal areas.
13.2 You must not dispose of hazardous, restricted or regulated waste at the Facility. This includes, without limitation, chemicals, oils, paints, solvents, electrical items requiring special disposal, batteries, medical or clinical waste and any other items covered by waste or environmental legislation.
13.3 If you or your removal company leave waste or unwanted items at the Facility, we may arrange for their removal and disposal and charge you for all associated costs, including reasonable administrative fees.
13.4 You must comply with all applicable environmental and waste regulations when preparing, storing and removing items from the Facility.
14. Changes to Terms and Conditions
14.1 We may from time to time update or amend these Terms and Conditions to reflect legal, regulatory or operational changes.
14.2 Where the changes are material and affect your ongoing storage, we will give you reasonable notice of the new terms. Continued use of the Facility or Services after the effective date of any changes will constitute your acceptance of the updated Terms and Conditions.
15. Data Protection and Privacy
15.1 We may collect and process personal data about you for the purposes of managing your booking, performing the Agreement, maintaining security, complying with legal obligations and running our business.
15.2 We will handle your personal data in accordance with applicable data protection laws and our privacy practices, which may be made available to you separately.
15.3 We may use CCTV and other security systems at the Facility for safety, security and evidential purposes. By using the Facility, you acknowledge and consent to such monitoring as permitted by law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement, its subject matter or formation.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under this Agreement shall constitute a waiver of that or any other right or remedy.
17.3 You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights and obligations to a third party as part of a business reorganisation or transfer of operations.
17.4 This Agreement, together with any booking confirmation or storage licence issued to you, constitutes the entire agreement between you and us in relation to the Services and supersedes any prior discussions, correspondence or understandings.
By proceeding with your booking or using our Facilities and Services, you confirm that you have read, understood and agree to these Terms and Conditions.
